Woman Slaps Red Lobster Employee After Waiting For 3 Hours To Get Food On Mother’s Day

Woman Slaps Red Lobster Employee After Waiting For 3 Hours To Get Food On Mother’s Day

She was fed up with her long wait and demanded a refund.

A video of a customer at a Red Lobster has gone viral, after the woman lost her cool waiting for three hours at the seafood chain on Mother’s Day in East York, Pennsylvania.  She was seen demanding her money back and also slapping an employee reports The New York Post. An employee tosses the woman out but she makes her way back inside while screaming to get her "motherf–king" money back, according to the video. "I want my money refunded!" the woman screamed. "You will get it," an employee replied.


“Let me show my bill to get my refund," the woman repeated. When they asked for her name, she identified herself before reaching around a male employee and slapping the face of a female worker. "I was assaulted and have a whole crowd to see it," the woman said. The angry customer insisted that she was the one who was attacked. "She was upset because her food wasn’t ready," Lt. Tony Beam told the York Daily Record. The Springettsbury Township Police responded to a call at Red Lobster on Sunday, said Lt. Tony Beam. 
"We did respond, we talked to the people involved," he said. The woman in the video had already left, but cops caught up with her elsewhere. "She was upset because her food wasn't ready. She wanted her money refunded."  Beam said that though the restaurant was closed to patrons; only employees were allowed inside. "That restaurant's closed; you're not allowed in there," he said. "My understanding is all food is brought outside of the building. We ask for patience and understanding when that happens," Beam said.



Nicole Bott, director of communications for Red Lobster, provided a statement regarding the incident. She said, "We understand that we may have disappointed some of our guests on Mother’s Day when due to COVID-19 and changes to our operations and staffing, we were not able to keep up with the demand at some of our locations. We apologize that some of our guests experienced long wait times, crowds, and in some cases, did not receive their orders. It is always our goal to provide our guests with a great seafood experience, and unfortunately, for some guests, we did not meet that goal on Sunday. We are working to better understand what occurred and how we can prevent it from occurring in the future. That said, we do not tolerate violence for any reason in our restaurants. We expect our team members to treat our guests with respect, and we expect our guests to treat our team members with respect in return. We are grateful for our Manager and the guest involved were not seriously injured in the incident on Sunday." 



No charges have been filed so far.  Another Red Lobster in Ross Township, Pa., also dealt with angry customers over long wait times. Some customers said they had waited nearly three hours and did not get their food. They were waiting in the restaurant parking lot, Pittsburgh's WPXI-TV reported. The manager closed the restaurant and told customers who didn't receive their orders that they were entitled to a refund.



The CEO of Red Lobster, Kim Lopdrup, also gave a statement on Tuesday, saying: Dear Red Lobster Guests, I apologize that we disappointed many of you this past weekend as you placed orders for Mother’s Day, one of the most important days of the year. We received significantly more online orders than we have ever gotten in a single day, and despite preparing for a spike in demand on Mother’s Day, some of our restaurants were unable to keep up with the volume. Many of you experienced unacceptable delays and crowds in our parking lots and at the doors of our restaurants when you came to pick up orders, and some of you did not receive your orders. Unfortunately, this ruined many planned celebrations, and I am deeply sorry. We are working urgently to make sure this never happens again. We are reviewing our online systems to better support demand during peak periods. We will also review and improve our social distancing procedures to better handle situations where we have higher than expected volume. Many of you have contacted us about your experiences, and our team is working diligently to get back to you. We appreciate your patience. We do not take lightly the fact that you trusted us with your Mother’s Day celebration and we let many of you down. We will do our very best to regain your trust and hope you allow us to serve you and celebrate with you again in the future.


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